The Complete Solution
The Managed Workplace solution offers your business a complete IT solution that includes all of the IT services your business needs. We take the entire burden of IT from your shoulders and place it firmly on our teams of experts, who have the experience and expertise to provide your organization with a highly reliable, secure and easy-to-use IT experience.
Included Services
- Leadership
- End-user Helpdesk
- Computer/Mobile/Network Management & Support
- 24x7 Remote Monitoring
- Professional Services (Projects)
- Central Portal Providing you Visibility into IT
The Old Way vs. The Managed Workplace Solution
The Managed Workplace solution is a better way of doing things than the old way. It ensures our goals are aligned and eliminates all of the negatives of traditional IT service models.
| The Old Way (Hourly / Scheduled Visits / Block Time ) |
|
Managed Workplace (Totally Unlimited IT Service) |
Reward problems
- i.e. the more problems the more you pay
|
|
Reward reliability, security and Ease of Use
- Fewer problems you have, the more profitable we are
|
| Has no accountability |
Completely Accountable |
Pays to be mysterious
- So you don’t argue with their bill
|
Nothing to Hide |
High hourly rates
- To cover “non-working” hours
|
Low, Flat Rate
- Low Flat Rate - Per Device / Per Monthh
|
| Perpetuates "Nickel & Diming" |
Zero "Nickel & Diming" |
Impossible to Budget
- No idea how much you will spend on IT
|
Enables you to Accurately Budget
- You know exactly what you will spend on IT
|
| You buy all the tools |
We include all the tools |
| You have to justify if something is worth fixing |
No more deciding, we fix all problems |
Key Features
Managed Workplace is a complete solution bundling all of the following services.
End-user Support
- Unlimited LIVE IT helpdesk for your staff
- Every user can call in (no need to get manager approval)
- Computer Hardware / Software Problems
- How-to / Help for Common Applications (Improves user productivity)
- Toll-free support for remote staff/offices
- We create tickets and track everything
- Calls answered within 5 minutes
- 37% resolved within 1 hour of call
- 59% resolved within 8 hours of call
- 96% customer satisfaction
More Information
IT Leadership
- Save you money
- Identify where $$$ is being lost/wasted
- Utilize Technology to improve efficiencies
- Long-term planning (for reliability, security and ease of use)
- IT plan creation / implementation oversight
- Quarterly IT Plan Reviews
- Budget Planning Assistance
- Day-to-day IT-related decisions
- Review contracts and ensure compliance
Personal Computer Management & Support
- Management
- Proactive monitoring
- Preventative maintenance
- Central console: Dashboard and reports
- Lifecycle management
- Managed procurement
- New computer deployment
- Track model, ownership and warranty expiry
- Service history
- Managed end-of-life disposal
- Repair & Support
- Advanced diagnostics
- Field repair (unlimited on-site)
More Information
Mobile Device Management & Support
- Mobile-specific end-user support
- Management
- Central console: Dashboard and reports of all mobile devices
- Track model, carrier, ownership and warranty/contract Expiry
- Central email/Wi-Fi/VPN configuration
- Central app distribution (paid, free, custom and web URLs)
- Security
- Device loss/theft
- Employee termination
- Corporate network security
- Our solution fully supports personal devices (BYOD)
More Information
Server / Network Management & Support
- Management
- Proactive Monitoring
- Preventative Maintenance
- Central Console: Dashboard and reports
- Repair & Support
- Advanced Diagnostics
- Critical calls escalated immediately, no waiting
- Technical team dedicated critical network issues
- Field Repair (Unlimited on-site)
- 24x7 Support On Demand
- Access to priority vendor support
- Loaner Servers/Storage in business-down situations
- Application Support
- We keep your critical applications operating
More Information
UnITy (Unified IT) Portal
- Ticket Creation & Reports
- One single unified IT dashboard
- 100% custom-built by us, for us
- Features others can’t offer
- Full IT Asset Management (all types of devices)
- License Management & Compliance
- Full Online Documentation
- Self-service Tools
- Reporting
- Continuously being developed
Projects / Professional Services
- Network/Server Design & Implementation
- Proof of Concept Testing
- Implementation (Remote and On-site)
- Unlimited professional services included!!!
- No one else offers unlimited projects/professional services
- Dedicated projects team
Financial Benefits
- Transparent, easy to understand pricing
- Predictable, budgetable pricing
- Flat rate each month, you know exactly what you will spend on IT
- Totally unlimited… no surprise costs!
- Scales with your organization
- Add/remove devices/staff with no penalty
Packed Full of Extra Value
In addition to the aforementioned features/services, we have packed our service full of extras that can save your organization thousands in IT costs.
- FREE - Cloud Backup for Servers - 100GB package ($3000 value per Server) - More Information
- FREE - Office 365 Planning & Migration - More Information
- FREE - Green Disposal of Old Equipment - More Information
- FREE - Web-site Hosting
- FREE - IT OpEx Review to Lower your Existing IT OpEx Costs
Your Choice of Agreement Term
Choose the agreement term that works best for your organizations. Choose either no contract/agreement or save up to 47% on one of our discounted, rate-protected 1 Year, 2 Year or 3 Year Agreements.
The BEST Support Guaranteed!
- Money-back Guarantee if you are not satisfied
- 100% of issues resolved & kept from reoccurring
- Ability to terminate agreement if we do not perform
- Ability to terminate agreement for any reason with sufficient notice
- Sufficient notice varies by agreement length
