IT Support & Solutions for Not-for-Profit Organizations

Helping organizations like yours make a bigger difference with a smaller budget.

NewGen #1 IT Service provider Computer Support Network Support not for profit charity BC province

NewGen is the biggest provider of IT services to not-for profits in BC. We understand your culture, your needs and your software. We give you complete IT service for an affordable, budgetable price with zero nickel and diming.

A complete solution

Computer/Network Support for Not-for-Profit Organizations is a complete IT service solution, tailored for Not-for-Profit organizations, that provides your organization with a virtual IT department. Our solution covers the entire gamut of your technology needs from overall vision and planning through proactive maintenance, installation and support of your computers / network.

 

Types of organizations we serve

  • Family / Community Services
  • Disability Assistance / Housing
  • Transitional Assistance / Housing
  • Employment Assistance / Training
  • Assisted Living / Care
  • Disease
  • Relief / Aid
  • Scientific
  • Aboriginal
  • Religious / Church
  • Special Interest

 

How we help...

Note: NewGen's service includes truely unlimited service, meaning you can easily budget your IT costs as there is no hourly fees, no maximum usage and no unexpected costs.

IT Leadership

  • Vision / Planning / Budgeting
  • Researching / Purchasing
  • Compliance (license, information security etc)
  • Green Initiatives
  • Disaster Recovery / Continuity
  • Weekly briefings and reporting
  • Annual IT Plans & quarterly reviews

Proactive monitoring and maintenance to prevent problems

  • Detailed monitoring of Servers
  • Monitoring of PCs (hard drive pre-failure, antivirus)
  • Antivirus / Patch Management
  • Monitoring of backup jobs

Projects / Installations

  • Dedicated Project Team
  • Setup of new systems, servers and software
  • Setup of wired and wireless networks
  • Inter-building and Multi-site networking
  • Dedicated Service Center 
  • Setup/test new PCs and software in our service center before on-site installation
  • Powerful tools make deploying large numbers of systems fast and consistent
  • Dedicated Field Support
  • Setup new equipment on-site
  • Desk-side migration and transition support for users
Helpdesk and technical support for every user in your organization
  • Telephone Support - Calls answered almost immediately
  • Remote Service - 93% of support cases are dealt with remotely
  • On-site Service - Dedicated field techs sent to your location when needed
  • 97.3% caller satisfaction rate based on surveys sent after each case is closed
  • 99.8% of cases worked on the first business day
  • 74% of all cases solved within 1 business day
  • Support for PCs, notebooks, printers, phones/handhelds, hardware and software
  • Provide support as well as answers to how-to questions
  • Single-point of contact for all IT issues

Hardware Support

  • Dedicated Service Center
  • Advanced diagnostic and support tools
  • Warranty facilitation (vendor relationships and handling experience)
  • Computer cleaning and refurbishment

Server / Network Support

  • Support for server and network hardware / software
  • Support for server applications such as Microsoft Exchange, SQL etc.
  • Critical incident process, and immediate response for major issues
  • Support for firewalls, VPNs, and WAN/Internet Connections

 

The result? From day one we take the burden of IT off of you and your managers and we solve all of your technology problems and we work diligently to prevent future problems from occurring; leaving you with reliable, secure technology and a smile on your face.

 

We have experience with the technology you use

Software/Applications

  • Boardmaker
  • CardScan
  • Choices
  • Comvida
  • Contact IV
  • FinancialEdge
  • GoldCare
  • PointClick
  • RaisersEdge
  • ShareVision
  • Crystal Reports
  • Microsoft Windows XP, Vista, 7, 8
  • Microsoft Office 2003, 2007, 2010, 2013
  • Microsoft Windows Server
  • Microsoft Exchange
  • Microsoft SQL
  • Microsoft SharePoint
  • Microsoft Small Business Server
  • Google Apps
  • Accpac
  • Adagio
  • Adobe Photoshop, Acrobat, Creative Suites
  • AutoCAD
  • QuickBooks
  • Simply Accounting
  • FileMaker
  • Maximizer
  • Act!
  • Goldmine
  • And much more

 

Other Key Technologies

  • Multi-site Networks and VPNs
  • Server Virtualization (VMWare, Microsoft)
  • Thin Clients / Desktop & Application Virtualization (Terminal Server, Citrix)

 

Some of our clients

 

A perfect fit for organizations of any size

Whether you have 5 PCs or 500, are located in one building or spread across the country, our solutions fits. We work with organizations of every size, and everybody receives the same level of exceptional service. Whatsmore our solution is affordable for everyone because it is based on a per device pricing model with no minimum, and the number of devices can expand or contract monthly to help you deal with seasonality, special projects and major events.

 

We can start as soon as you want

Are you in a hurry? If you have less than 500 PCs, we can begin supporting your computers / network, and eliminating your IT headache within 1-2 business days. We have perfected the transition process as well, making the change to our service painless even if there's a lot on your plate right now.

 

Why choose NewGen?

As you are aware, there are fundamental differences between how a business and a not-for-profit organization operate. Their mission, directives, people, and of course how they generate funds are all very different. You need a partner who not only provides unparalleled service, but also has an in-depth understanding of how not-for-profit organizations like yours work.

We want to be that partner. No other computer / network support provider in BC works with more not-for-profit organizations, and none are more qualified. With over 17 years of experience and an amazing team of skilled IT professionals, we are helping organizations like yours leverage reliable, secure technology to help them achieve their mission.

Hear what our clients have to say

 

The Next Step

Sign-up for a no-obligation web demo

You probably have a ton of questions, and we'd love to help answer them. Call me today so we can start a conversation. My name is Robin and you can reach me at 604-542-0616 #2300, or sign-up below for a free web demo.

 

Awards