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Since 1996 we have worked with over a thousand clients of every size, from virtually every industry
Our clients count on us to harness the power of technology for them and to strengthen their network security, reliability, and performance. With NewGen, our clients gain the peace of mind that comes from knowing that our IT experts are delivering the latest technology solutions and working hard to keep technology problems at bay.
Customer Satisfaction
NewGen places the satisfaction of our customers at the top of our priorities. It drives the culture of our company. It is instilled in our employees. And it is ingrained in our business practices.
- 90% of users reported they are satisfied or highly satisfied with NewGen's service.
- 93% of users rated our technical representatives as knowledgeable.
- 97% of users rated the technical representatives as courteous.
Don't take our word for it... Hear what our clients have to say
Ross Chilton
Executive Director
They have been able to anticipate our emerging needs and deliver an exceptional technology strategy within a fixed budget.
Marjory Peddle
Executive Director
The computers have to be up and running all the time... Its good. Whenever there is a problem [your techs] are able to see into the problem [remotely] and fix it.
Gordon Grant
Manager Information Systems
I was looking for people who understood Exchange to a deep level, or Sharepoint… virtualization, ESX server etc.
Claire Shawcross
Senior Partner
When our file server crashed ... as part of the IT support you guys had someone out there the same day.
Cynthia Roling
D. Organizational Development
[NewGen] saved a lot of time for myself and for the executive management… we were spending many hours a week micromanaging [before NewGen].
Virginia Edelstein
Program Director
At the end of the day, we have a very clear way to fix issues that arise and answer any questions we may have; and that's always done really efficiently and really quickly. And that to us is the most important thing.
Gaye Smith
Region & Education Coordinator
If something is not working I can phone and you guys will do it. And if you can't do it [remotely] you come out. Somebody is usually out the same day.
Dennis Befus
Director of Finance
We wanted to know what our costs were on a controlled bases for budgeting purposes for support of our IT services. We have a limited amount of dollars for IT, and we need to know exactly what our costs will be.
A few of the organizations we've worked with...
Below are some of the organizations we've done business with over the years.
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